Refund Policy

Effective Date: April 17, 2026  |  Last Updated: April 17, 2026

At Anthony's Coal Fired Pizza, we take great pride in the quality of our food and the experience we provide to every guest. Our coal-fired cooking method and fresh, premium ingredients are the foundation of everything we serve. We understand, however, that situations may arise where a refund or adjustment is necessary. This policy is designed to be transparent, fair, and easy to understand, so that you always know what to expect when interacting with our team about any order concern.

1. General Eligibility Conditions for Refunds

A refund request may be considered eligible under the following circumstances:

• Your order was incorrect — meaning you received an item different from what you ordered.
• Your food was prepared in a manner that does not meet reasonable quality standards (e.g., severely undercooked, foreign objects found, or clearly spoiled items).
• You were charged more than once for the same transaction.
• Your online order was confirmed but never fulfilled or delivered.
• A menu item you ordered was unavailable and you were charged without being informed or offered an alternative.
• Your delivery order arrived in a condition that renders it inedible due to temperature, spillage caused by packaging failure, or significant delays caused by our delivery partners.

Refunds are not guaranteed simply based on personal preference regarding taste, spice level, or cooking style. Anthony's Coal Fired Pizza uses traditional coal-fired cooking, which naturally produces a distinct char and flavor profile. This cooking method is clearly described on our menu and website. Subjective dissatisfaction with the style of preparation does not constitute grounds for a refund.

2. Timeframes for Refund Requests

To be considered for a refund, requests must be submitted within the following timeframes:

Requests submitted outside these windows may be reviewed at the sole discretion of management, but we cannot guarantee a resolution. We encourage all customers to inspect their orders promptly upon receipt.

3. Non-Refundable Items and Services

The following are generally not eligible for refunds:

• Consumed items: If more than half of a food item has been consumed, it is not eligible for a refund unless a verifiable quality issue is documented.
• Special promotions and discounted items: Items purchased using promotional codes, limited-time offers, or coupons may not be eligible for cash refunds but may qualify for store credit at our discretion.
• Gift cards and digital vouchers: Once purchased, gift cards and digital vouchers cannot be refunded but may be transferred to another person or used toward a future purchase.
• Catering deposits: Non-refundable deposits paid to reserve catering services are not refundable unless Anthony's Coal Fired Pizza cancels the arrangement.
• Customized orders: Items made with specific customer modifications (extra toppings, special sauces, dietary substitutions) that were prepared correctly as specified are not refundable based on a change of preference after preparation.
• Third-party delivery fees: Delivery charges collected by third-party platforms (such as DoorDash, Uber Eats, or Grubhub) are not refundable through Anthony's Coal Fired Pizza. Please contact those platforms directly for delivery fee disputes.
• Tips and gratuities: Tips added to your order are non-refundable once processed.

4. How to Request a Refund — Step-by-Step

To initiate a refund, please follow these steps carefully:

1. Document the Issue: If possible, take a photograph of the food item in question, your receipt, or the packaging. This documentation significantly speeds up the review process.
2. Contact Us Promptly: Reach out to our customer support team as soon as possible within the applicable time window. You can contact us by:
   • Email: [email protected]
   • Website: anthonypizzas.rest
3. Provide Required Information: When contacting us, please include the following:
   • Your full name
   • Order number or confirmation number
   • Date and time of the order
   • Location of the restaurant or delivery address
   • A detailed description of the issue
   • Any photos or supporting documentation
   • Your preferred resolution (refund, replacement, or store credit)
4. Review Process: Our team will review your submission and may reach out for additional information. We aim to respond to all refund inquiries within 1–3 business days.
5. Resolution Notification: Once a decision has been made, you will be notified via the email or phone number you provided. If a refund is approved, you will be advised of the method and estimated timeline for processing.

5. Refund Processing Times by Payment Method

Once a refund has been approved, the processing time varies depending on the payment method used:

Please note that while Anthony's Coal Fired Pizza processes refunds promptly upon approval, the actual time for the funds to appear in your account depends on your financial institution and is outside our control.

6. Partial Refunds

In certain situations, a partial refund may be issued rather than a full refund. Partial refunds may apply when:

• Only one item in a multi-item order was unsatisfactory or incorrect.
• A portion of the food was consumed before the issue was identified.
• The customer accepted a replacement item for part of the order but requests a refund for the remainder.
• Promotional discounts applied to the original order require a proportional adjustment to the refund amount.
• A delivery issue affected only a portion of the order (e.g., one item was missing from the bag).

The amount of a partial refund will be calculated based on the original price of the affected items, minus any applicable discounts or promotions. Our team will communicate the partial refund amount clearly before processing.

7. Exchange Policy

For dine-in and takeout orders, Anthony's Coal Fired Pizza is pleased to offer item exchanges under the following conditions:

• The exchange request is made at the time of dining or within 30 minutes of pickup.
• The original item has not been substantially consumed (less than 25% eaten).
• The issue is due to a kitchen error (wrong item, missing ingredient that was requested, or incorrect preparation).

Exchanges are handled directly at the restaurant location where the order was placed. For online or delivery orders, exchanges are generally not available due to the nature of food delivery; however, a replacement order or store credit may be offered at the discretion of our team.

We do not offer exchanges for items based on a change of mind after the food has been prepared correctly as ordered.

8. Cancellation Policy

8.1 Online and App Orders

Orders placed through our website or third-party delivery platforms may be cancelled within 5 minutes of placement, provided that the kitchen has not yet begun preparation. Once preparation has started, cancellations are not accepted and no refund will be issued for cancellation.

To request a cancellation, contact us immediately at [email protected] or call the specific restaurant location directly. For third-party app orders (DoorDash, Uber Eats, Grubhub, etc.), please use the cancellation feature within the respective app. Anthony's Coal Fired Pizza does not have authority to cancel orders placed through third-party platforms once submitted.

8.2 Catering and Group Orders

8.3 Reservation Cancellations

Table reservations at our dine-in locations do not require a deposit and may be cancelled at any time without penalty. However, for large-party reservations (8 or more guests), we request at least 24 hours' notice as a courtesy to other guests and our staff.

9. Dispute Resolution Process

If you are unsatisfied with the outcome of your refund request, Anthony's Coal Fired Pizza encourages the following escalation path:

1. Step 1 — Internal Escalation: Request that your case be reviewed by a manager or supervisor. Contact us at [email protected] and include "Escalation Request" in the subject line, along with your original ticket or case number.
2. Step 2 — Formal Written Complaint: Submit a formal written complaint via email with all supporting documentation. Our management team will review and respond within 5 business days.
3. Step 3 — Consumer Protection Resources: If the matter remains unresolved, you have the right to contact relevant consumer protection agencies. In the United States, this includes:
   • The Federal Trade Commission (FTC) at ftc.gov
   • Your State Attorney General's Consumer Protection Division
   • The Better Business Bureau (BBB) at bbb.org
4. Step 4 — Chargeback: As a last resort, you may contact your credit card provider or bank to initiate a chargeback under the Fair Credit Billing Act (FCBA). Please note that initiating a chargeback without first attempting resolution through our channels may result in the suspension of your account with Anthony's Coal Fired Pizza.

We are committed to resolving all disputes in good faith and in a timely manner. Our goal is always to ensure that every guest leaves — whether in person or online — satisfied with their Anthony's Coal Fired Pizza experience.

10. Consumer Rights Under Applicable Law

As a customer in the United States, you are protected by various federal and state consumer protection laws, including but not limited to:

• The Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive business practices.
• The Fair Credit Billing Act (FCBA), which provides recourse for billing errors on credit card statements.
• State-specific consumer protection statutes, which vary by jurisdiction and may provide additional rights beyond those described in this policy.

Nothing in this Refund Policy is intended to limit or override your rights under applicable law. If any provision of this policy conflicts with applicable law, the legal requirement shall prevail.

11. Policy Updates

Anthony's Coal Fired Pizza reserves the right to update or modify this Refund Policy at any time. Changes will be reflected on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Contact Information for Refund Requests

For all refund inquiries, exchanges, cancellations, or billing disputes, please contact our customer support team using the following information:

Our customer support team is available to assist you Monday through Sunday during regular business hours. We aim to respond to all email inquiries within 1–3 business days.

When contacting us, please have your order details ready, including your order number, date of purchase, and a description of your concern. This will allow us to assist you as quickly and efficiently as possible.

This Refund Policy was last updated on April 17, 2026. All rights reserved. Anthony's Coal Fired Pizza © 2026.